We work with the civil service by designing and implementing improvements to their structures, processes and systems

The current market context is imposing high budgetary optimization efforts on public actions. This necessarily requires an improvement in the productivity and efficiency of all government agencies, which focus a large part of their actions on maintaining or improving the quality of service, optimizing the management of their structural costs.

To mitigate the effects of COVID-19 on the economy and in turn drive a transformation of production systems towards a more sustainable and digitilized economy, important transformation plans have been developed such as, for example, in the case of the European Union, the Next Generation EU. This is a temporary recovery instrument endowed with 750 billion euros that will help to repair the immediate economic and social damage caused by the coronavirus pandemic. It is intended that the post-COVID-19 Europe will be greener, more digital, more resilient and better adapted to current and future challenges.

In addition, government agencies are addressing programs to incorporate new technologies into the public sector operation. These programs, usually referred to as e-government, seek to increase efficiency, transparency and citizen participation through greater use of information and communication technologies. This is complemented by a growing interest in the modeling of massive amounts of data as a tool to contribute to these objectives.

On the other hand, the incorporation of technology into administrative, regulatory and supervisory processes has given rise to tools called GovTech, RegTech and SupTech, respectively, which facilitate regulatory compliance and make processes more efficient through the use of machine learning, artificial intelligence, natural language processing and blockchain, among others. 

All of this encourages the transformation of public services through organizational, process and system improvements that incorporate the advantages derived from the digitization of society as a whole.

Our practice

Management Solutions helps agencies get closer to citizens more effectively, optimizing processes and personalizing the service offered. We work with agencies to make current services more efficient and responsive by designing and implementing solutions that enable them to react rapidly to the market with the appropriate flexibility and the required scalability in readiness for the near future.

Related links