We work with the civil service by designing and implementing improvements to their structures, processes and systems

The current market context is imposing high budgetary optimization efforts on public actions. This necessarily requires an improvement in the productivity and efficiency of all government agencies, which focus a large part of their actions on maintaining or improving the quality of service, optimizing the management of their structural costs.

To mitigate the effects of the COVID-19 pandemic on the economy and, at the same time, drive a transformation of production systems towards a more sustainable and digitalized economy, major transformation plans have been developed, such as NextGenerationEU in the case of the European Union. Similarly, very significant public investment programs are being launched in response to the war in Ukraine, climate change and the energy crisis.

In addition, government agencies are addressing programs to incorporate new technologies into the functioning of the public sector. These programs, usually referred to as e-government, seek to increase efficiency, transparency and citizen participation through greater use of information and communication technologies. This is complemented by a growing interest in the modeling of massive amounts of data as a tool to contribute to these objectives and in the risks that the use of artificial intelligence models entails, which in turn is giving rise to legislative proposals for the control of these models, such as the Artificial Intelligence Act in the European Union or the Artificial Intelligence Bill of Rights in the United States.

On the other hand, the incorporation of technology into administrative, regulatory and supervisory processes has given rise to tools called GovTech, RegTech and SupTech, respectively, which facilitate regulatory compliance and make processes more efficient through the use of machine learning, artificial intelligence, natural language processing and blockchain, among others. 

All this encourages approaches that allow public service transformation through the implementation of organizational, process and system improvements that incorporate the advantages that come with the digitalization of society as a whole.

Our practice

Management Solutions helps agencies get closer to citizens more effectively, optimizing processes and personalizing the service offered. We work with agencies to make current services more efficient and responsive by designing and implementing solutions that enable them to react rapidly to the market with the appropriate flexibility and the required scalability in readiness for the near future.

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