Organization and processes

Optimizing organizational structures and transitioning them toward agile models, implementing new mindsets and a culture of collaboration and innovation, simplifying and digitizing processes end-to-end to make them leaner, redefining governance models, and transforming data into valuable insights through process analytics, all while maintaining a continuous focus on enhancing the end-customer experience, are among the most critical challenges organizations face today.

Introducing a cross-cutting perspective in the development and sale of products and services, viewing the business as a system of end-to-end processes, is essential but no longer sufficient. In today’s market environment, organizations must also embrace high levels of flexibility and adaptability to remain competitive.

Our practice

At Management Solutions, we offer our clients the best market practices in organizational and process transformation. Defining the right structure, determining optimal sizing, clarifying roles and responsibilities, and designing effective governance frameworks are among our core areas of expertise.

Our approach aims to achieve significant improvements in the effectiveness of activities, a substantial increase in user and client satisfaction, and an appropriate reduction in costs.

We also ensure the availability of robust management metrics to enable efficient governance of the implemented processes, along with a carefully designed implementation plan tailored to each client’s specific context and needs.

Our service offering

• Optimization of organizational structures and models
• Digital transformation of processes: diagnosis, identification and prioritization of lines of action, and support in implementing digital solutions (biometrics, document management, BPM, RPAs, etc.).
• Process outsourcing: identification, definition of the outsourcing model, governance and provision of specialized services (value added business process outsourcing).
• Implementation of process and service optimization solutions.
• Certification of operational excellence in processes
• Application of co-creation techniques, focus groups, mystery shopping, etc.
• Comprehensive efficiency improvement programs in processes and organizations.
• Profitability improvement through tactical performance improvement programs.
• Cost optimization mechanisms using Zero-Based Budgeting.
• Cost allocation and management systems (ABC/ABM).
• Entity integration / corporatization of functions