Financial institutions have become quite advanced in dealing with classical risks, controlling losses and protecting their balance sheet. But contrary to any of the classical risks, Conduct Risk forces a complete change in paradigm, since it requires financial institutions to put themselves in the shoes of their customers or stakeholders, and protect their customers´ balance sheets (in some cases against the financial institution’s own short term interests). Financial institutions now need to concentrate on protecting their indirect assets, i.e. their customers.
Bank structures, technology, organisation and governance were not established and refined to deal with this new paradigm, with this being one of the reasons why the adaptation process is still in its infancy.
This document intends to provide an overview of the main components of a successful Conduct Risk management framework, as well as the agents that shape them.
Developing a robust framework for managing Conduct Risk should be a key component of the executives’ agenda. In the words of Tracey McDermott, then acting as Chief Executive of the FCA (2015), “the cost of failing to identify risks to clients, market integrity or fair competition is material. It makes good commercial sense – indeed I would say there is a commercial imperative – to manage these risks as effectively as any other risk on your balance sheet”.
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